Stop shooting the messenger

March 4th, 2010

ICOMP has a broad and diverse membership, covering the full spectrum of companies engaged in online commerce, big and small and from 15 different countries. It has also engaged with and found common ground with an even more diverse group of commercial interests including advertisers, telcos, technology companies and online publishers around the world. As part of its mission, it has reached out and spoken to regulators, legislators, consumer groups and every shade of the press.

This disparate group of interests has at least one thing in common. It is highly focussed on the Internet, online commerce and the way search has become the gateway to the Internet and search advertising much of its lifeblood. Above all, it is focussed on the future, on innovation, on investment strategies and how to meet consumer expectations whilst remaining financially viable.

Over the last couple of years the inter-dependencies between this group of stakeholders has become ever more evident. Our understanding of the marvellous and complex creature that the Internet has become is improving, allowing us to join up dots in a way which could not have been done even a short while ago. At the same time, or because of these changes, widespread concern at the risks of monopolisation and consumer harm have become ever more palpable.

In the case of books, hundreds have spoken out including the French and German governments as well as the US Department of Justice. Many brands and advertisers are up in arms over online advertising practices that are seen as fundamentally inappropriate. Online advertisers have seen swathes of print newspapers go out of business and have real problems working out how to corner a fair share of the online wealth being created. Telcos are wondering if the current monopoly in broadband search will be extended to mobile platforms. Competitors to search, search as maps, vertical search and online employment services live in an increasingly uncertain world, wondering if the lights will be turned out on their businesses.

Many of these companies have expressed their concerns at industry fora and in the press. ICOMP, an organisation that has existed for little more than two years, has been accused by Google of being behind the groundswell of concern at Google’s practices and the direct instigator of the large number of complaints currently being examined by competition authorities in Europe and beyond. Google has accused ICOMP of having “a track record of not being open about its motivation and activities” and suggested that its own antitrust woes come “with the territory of being a popular company”.

These are seriously misleading statements. Their purpose can only be to deflect from the real and widespread concerns that are increasingly common in Europe and elsewhere. As readers of this blog and the website on which it appears well know, ICOMP has always taken great pains to be transparent about its mission. Shooting the messenger to avoid having to deal with unpalatable messages is not the way to deal with the serious problems with which online commerce is currently faced. It is time to move on from press briefing and counter-briefing and focus on the issues.

David Wood
ICOMP Legal Counsel

Growing Pains

February 24th, 2010

Becoming a very successful, very powerful company very quickly is bound to bring growing pains. However, competition concerns are not growing pains. No company is investigated on antitrust grounds merely because it is large. There has to be more.

In Google’s case, the complaints that are currently being investigated by a number of European competition authorities (as well as being litigated before US and European courts) concern whether Google has used its dominant market position in search and search advertising in ways that are anti-competitive.

The key concerns are two-fold. First, publishers object to the share they derive from advertising revenues derived from their online properties and from the way their content is used to underpin other parties’ commercial activities. These may be described as exploitative abuses.

Second, a number of Google’s competitors in areas such as vertical search and on-line mapping have complained that their access to market through Google has been made more difficult or impossible because of Google’s ability to push those services down the rankings in order to favour Google’s own commercial services such as Google Product Search and YouTube. These are called exclusionary abuses, because they prevent other companies from competing on the same markets.

A significant part of the concern about Google’s practices stems from a lack of transparency as to how Google operates. Google is, of course, entitled to protect its own intellectual property and business secrets. However, given its dominant position in search and search advertising, it is also under a special responsibility not to harm its competitors.

The European competition authorities which are currently investigating Google’s activities have the legal toolkit necessary to get to the bottom of the facts in ways which private parties cannot. However, there are a number of questions which, in the interest of the online ecosystem as a whole, Google should be willing to answer without further delay:
• While Google states that it favours its own commercial services in its search rankings, why does it not clearly and transparently disclose this in the actual search results?
• Google has been known to ‘white-list’ websites to grant them manual immunity from their penalty, but what are the criteria use to apply penalties and grant whitelisting?
• Have ‘quality scores’ or rankings ever been downgraded in order to meet a competitive threat to Google?

David Wood
ICOMP Legal Counsel

A Cross and a Clove of Garlic

February 5th, 2010

It seems that the saga of the Google Books Settlement has been dragging on for years. We may now be approaching the denouement. Hostility to the Google Books Settlement has been widespread, with its defenders increasingly isolated as the full implications and impact of the proposed settlement become appreciated.

Four principle concerns have been expressed. The proposed settlement:

• Drives a coach and horses through international copyright law

• Forces authors and publishers to choose between two deeply unattractive options: unfair terms or effective exclusion from the digital world

• Creates a court-sanctioned monopoly for millions of works, and

• Gives Google the means to further entrench its monopoly in search and search advertising

All this as a result of a class action (which has no equivalent in Europe) in a court in the Southern District of New York and without recourse to the legislative process; either in the United States or Europe.

The original court hearing on the proposed settlement was due to be held in September 2009. As a result of many objections, including from the French and German governments and, perhaps most significantly, the US Department of Justice, the hearing was pushed back to 2010.

Some changes to the proposed settlement were made. However, for many these did not go nearly far enough and numerous further objections have been lodged with the court. Representatives of publishers and publishers’ groups, collecting societies, author organisations and individual authors from Austria, France, Germany, India, Israel, Italy, Japan, New Zealand, Spain, Switzerland, and the United Kingdom have all filed their objections.

However, once again, it may be the comments filed by the US Department of Justice which carry the most weight. In a ‘statement of interest’ filed with the Court on 4 February 2010, the Department of Justice repeats its earlier concerns that a class action procedure is the wrong way to decide such important issues.

Of equal importance are the Department’s objections that:

• The proposed settlement would “confer significant and possibly anticompetitive advantages on a single entity – Google”

• In relation to the pricing mechanism “It is unlawful for competitors to agree with one another to delegate to a common agent pricing authority for all of their wares.”

• “There is no serious contention that Google’s competitors are likely to obtain comparable rights independently”, and

• “Google already holds a relatively dominant market share in [the search] market. That dominance may be further entrenched by its exclusive access to content through the [proposed settlement]. Content that can be discovered by only one search engine offers that search engine at least some protection from competition. This outcome has not been achieved by a technological advance in search or by operation of normal market forces; rather, it is the direct product of scanning millions of books without the copyright holders’ consent and then using [a class action procedure] to achieve results not otherwise obtainable in the market.”

The seal of the Department of Justice bears a picture of a bald eagle. Google may be feeling today that a picture of a cross and a clove of garlic might be more appropriate.

David Wood
ICOMP legal expert

News analysis: Exploring payment models for online publishing

January 29th, 2010

Aside from Apple’s major announcement, the past weeks have seen heated debate on the subject of pay walls. With the New York Times recently announcing its pay wall plans and the London Times set to follow suit, voices have emerged both questioning a percieved reliance on the pay wall model as a form of ’salvation’, as well as those commending the subscription approach for the potential for online advertisers to be associated with ‘premium’ quality content. It has attracted so much attention that it led The Economist to label 2010 as “The Year of the Pay Wall”.

Whether subscription-based, advertising-based models or a careful blend of both is the way forward, there is a palpable sense of urgency that an effective method of ‘content financing’ has to be agreed soon. Such a sentiment could be gauged from the comments of Hubert Burda (of German publishing company Burda Media) at the DLD Conference in Munich, who has questioned the role that search currently plays in impacting publishers’ revenues.

ICOMP Secretariat

Microsoft takes decisive action to Improve Privacy Protection for Bing searches while Google only offers excuses

January 21st, 2010

Just the other day Microsoft announced major steps to increase privacy on Bing. In a letter to the European Union’s data protection agencies that jointly make up the so-called “Article 29 Working Party” the company announced that it will delete the entire IP address from search queries at six months - a significant improvement on the current policy of doing so after 18 months. Yahoo! has earlier announced a three month limit on retention time. This puts both companies in line with the maximum retention time requested by the Art.29 Working Party of six months. Google now remains the only major search engine that retains full IP-addresses for nine months and then only deletes an insignificant part of them.

Equally important no other major search engine meets Microsoft’s level of anonimyzation. In an initial reaction in an interview to a French weekly news magazine, Alex Türk, the president of the Article 29 Working party, welcomed Microsoft’s move as “incontestably positive”. According to Mr. Türk Microsoft’s leadership in this regard must now be met by similar steps from its competitors and in particular from Google. Claims by Google that they were at the leading edge on privacy matters made him laugh, he said. Far from it, was his assessment.

If normal competition conditions were operative in the search market this situation would then put significant pressure on the market leader to take similar steps. But any hopes that the market leader in search would do so were immediately dashed by Peter Fleischer, Google’s top privacy expert in Europe. “Google has no intention of offering to further shorten the time it holds data” is what he had to say in an interview. In the same interview he stated that “We find it incomprehensible that a company would throw away useful data when holding it poses no privacy threat”.

So when do search data not pose “a privacy threat” according to Mr. Fleischer? Apparently it is enough to delete just the last three digits of an Internet address of a user to make even the most private data no longer privacy sensitive. The issue is that it is still possible to gauge identities based on such truncated IP addresses. Users should therefore be very worried by Mr. Fleischer’s comments and Google’s persistent refusal to comply with European law and to hold the interests of its users high.

And when does Google think such truncated data are still “useful”? In an extraordinary statement Peter Fleischer has been trying to use the recent attacks by hackers in China to justify Google’s stance. In a telephone interview to ComputerWorld Peter Fleischer said “The unprecedented hacking and the threat of similar such attacks in the future emphasised the importance of internal analysis of logs”. It has already been pointed out by others that this is Google’s effort at turning its China crisis to its own advantage. The European Data protection Agencies will not be fooled by this. Nor should Internet users. Those that stick to the market leader which now has around 80% of the search market in Europe, can only hope that Google will resist the temptation to consider such data as useful simply because they can help them send what Google calls “interest-based advertising” to users.

Auke Haagsma
ICOMP Director

ICOMP Member CEPIC gives its views on La Martinière

January 19th, 2010

ICOMP member Sylvie Fodor of CEPIC has given an interesting view on the challenges faced by French publisher La Martinière in a blog post entiled What Asterix And Google Have in Common. You can find the full article here.

ICOMP Secretariat

Digitalisation: the Cart before the Horse?

January 12th, 2010

Digitalisation of the world’s books has led few if any voices to be raised against the aim of ensuring the widest possible access to knowledge, learning, art and culture. On the other hand, many voices have been raised against the means to this end, and some of the collateral damage being caused. Just before Christmas, the Paris Tribunal de Grande Instance added its authoritative voice to the debate.

The case, brought by members of the La Martinière publishing group, sought damages and an injunction against Google in respect of past acts of digitalisation and publication by Google of works belonging to La Martinière.

Key findings of the Court were as follows:

• Google France shared responsibility with Google Inc, its US parent,

• French law was applicable because the harm suffered took place in France (French books digitalised to be read by French internet users on French soil on a website with the extension ‘.fr’),

• The act of digitalisation and publication as practiced by Google was one which required the prior authorisation of the copyright owner (but which had not been obtained),

• A review of Google’s site revealed nearly 24,000 pages of incriminating material.

The Court awarded damages and granted an injunction requiring Google to remove the offending material.

This judgment seems destined to become just one part of an enormous library of jurisprudence dealing with the use of intellectual property on the Internet. As such, it risks adding to the divide between content creators and users. On the other hand, as we grope towards a consensus as to how to balance the interests of those two groups, the Judgment does add some useful guidance to the debate, at least the legal one.

In particular, two points have been confirmed. First, authors need to be consulted in advance and to have their authorisation obtained (the horse before the cart, not the other way round). Second, the fact that the scanning and uploading may take place elsewhere does not prevent the application of European law.

These are useful reminders. As the great game of authors’ rights is played out in the US Courts and the proposed Google Book Settlement (see previous posts), it is important to bear in mind that the European legal and legislative process cannot be put to one side or ignored – at least, not indefinitely.

David Wood
ICOMP legal expert

ICOMP: Revised Google Book Search Deal A Massive Disappointment

November 16th, 2009

Last Friday, 13 November, the parties to the US Google Book Search litigation filed a revised settlement proposal. The original proposal had drawn vociferous objections from the French, German, and US governments, as well as from authors, publishers, libraries, academics, and consumer groups across Europe and the world.

Although ICOMP is still studying all 173 pages of the revised proposal, it clearly does not fix the serious problems that plagued the original settlement and that led to widespread European condemnation. Although some European works will technically now fall outside the scope of the settlement, Google appears intent to continue copying and engaging in “snippet” display of copyrighted European works through its existing arrangements with American libraries. In short, the behaviour that sparked years of anger and frustration amongst European publishers and authors goes on. To say the least, the revised settlement is a massive disappointment.

No one seriously doubts the value of expanding online access to books and making books more easily searchable online. But Google’s newest settlement proposal, like the earlier version, is a disaster. It would give Google a monopoly over millions of the world’s books. It would also further entrench Google’s dominance in search, including in Europe, and stifle innovation and harm consumers in a vitally important sector of the Internet ecosystem. It should be - and for the good of the Internet must be - rejected.

Bad for Competition and Innovation

ICOMP, like many others, objected to the original settlement proposal because it would have granted Google de facto exclusive rights for the digital distribution of millions of orphan works as well as many other books. It also would have given Google a virtual monopoly over the ability to search books online, further strengthening its widespread existing monopoly in online search and search advertising. As the US Department of Justice noted, the settlement would “create a dangerous probability that only Google would have the ability to market . . . a comprehensive digital book subscription.”

The revised settlement proposal does nothing to fix these problems. New provisions giving retailers the ability to “resell” access to Google’s scanned copies of books to consumers will do nothing to diminish Google’s monopoly grip on digitized books and search. This proposal is like a monopoly internet service provider saying it will allow the Internet to be accessed multiple PCs. That might allow competition in PCs, but would do absolutely nothing to enable competition in ISP provision. The revised settlement proposal essentially guarantees that no other commercial entity in the world, either in Europe or elsewhere, will be able either to access directly or to replicate the massive books database that the settlement proposal places under Google’s sole control. It also means that consumers wishing to search for books online will have no choice - it will be Google or nothing. Google has long sought to build a moat around its monopoly in search. This settlement threatens to make Google’s search monopoly an impenetrable fortress.

The revised provisions on orphan works are similarly a failure. They merely provide for the appointment of a board member on the Book Rights Registry to serve as a “guardian” of the interests of orphan works owners and state that identified authors and publishers will no longer profit from the exploitation of orphan works. But Google gets to keep a significant share of any profits from orphans works and to maintain its monopoly grip on online access to orphan works.

If Google were serious about allowing meaningful competition, the settlement would allow any company to access copies of orphan works scanned pursuant to the settlement on the same terms as Google. This would have been a simple fix to make and would have alleviated many of the most serious competition concerns. As the settlement stands, no competition authority in the world is likely to see it as allowing meaningful competition in the supply of online access to orphan works.

Equally disturbing is that this settlement, by making Google the monopoly gatekeeper to online access to books for US readers, will give Google inordinate influence over Europe’s own efforts to develop online digital libraries. It will give Google overwhelming influence over how much consumers and libraries pay for access, and how much authors and publishers earn. It is clear that Google’s pricing in the US will also have a strong influence on the pricing of any similar digital library project that emerges in Europe.

Without competition, Google will face no pressure to innovate, to improve its services, or lower its prices. Online access to millions of books will remain locked up in the database of a single American company, and only Google will have the key. The world’s literary heritage is simply too important to abandon to such a fate.

Bad for the Internet

In sum, the revised settlement proposal would confer on Google and Google alone what amounts to a blanket authorisation to copy and exploit millions of books. The proposed settlement would effectively foreclose competition in one of the most important markets of the future - providing innovative, high-quality access to books, especially out-of-print and orphan works. If approved, the settlement will inflict serious harm on the Internet ecosystem, harm that could easily be avoided while still realising the important goal of expanding online access to books. And although the settlement ostensibly is confined to the United States, it is absolutely clear that its anti-competitive effects will be felt in Europe and elsewhere around the world.

Underlying these concerns is the fact that the entire process in reaching this settlement has been fatally flawed. Many rights holders criticised the woefully inadequate notice of the original settlement. And despite a chorus of pleas from European governments, rights holders, libraries, and others that the parties open up the process to affected stakeholders, the parties negotiated in total secrecy and now offer this proposal on take-it-or-leave-it terms.

As the German government noted in its objections to the original settlement, “the proposed Settlement is a privately-negotiated document that is shrouded in secrecy, formulated behind closed doors by three interested parties, the [US] Authors Guild, the Association of American Publishers, and Google, Inc., resulting in a commercially driven document that is contrary to established international treaties and laws.” Nothing about the revised settlement changes these fundamental facts.

Private commercial litigation and secret negotiations are not the way to decide the future of books, particularly where they destroy competition and undermine innovation. For the good of the Internet, this settlement proposal should be rejected.

David Wood
ICOMP legal expert

The EUObserver: Creative Rights and Content Online

November 5th, 2009

As the reach of the Internet continues to grow, EU regulators are scrambling to understand its implications for copyright and other intellectual property rights.

Managing creative content online will be one of the major policy challenges for the new European Commission and European Parliament over the next five years.

The appearance of the Pirate Party on the European political scene and the French ‘Hadopi’ law are the latest signs of just how important this debate is.

The first copyright act in the world was the British Statute of Anne, from 1710, named after the Queen of England. It will be 300 years old 10th April 2010.

The law offered up to 28 years protection of copyrights ‘for the Encouragement of Learned Men to Compose and Write useful Books’ and because reprint of books without consent of the authors would lead to “the Ruin of them and their Families”.

The emergence of the print-press was the new technology at the time leading to fresh lawmaking. In our time the new thing is the Internet, but some of the concerns have not changed:
* How to encourage learned people to produce useful content online?
* How to prevent pirates from copying content without consent?
* How to enforce European copyrights in a global online market?

The Paris’ ‘Hadopi’ law, named for the new government agency charged with hunting down the pirates, is considered draconian by online rights advocates for the powers the agency has, backed by a series of special piracy judges, to cut off internet access and even jail repeat offenders.

While civil rights campaigners worry about the tracking of people’s websurfing and the restriction of what they argue is now a service as essential as water or electricity, the French bill has inspired other European governments, keen to stuff the internet piracy genie back in the bottle.

While some European countries have ruled out the French and a similar British approach, others are watching with interest to see whether the laws are successful before introducing similar bills.

The European Commission threw the debate open in October 2009 with a paper on creating a single market for creative content online and a statement outlining principles for online music sales.

An EUobserver’s conference in December will take these themes forward. The key questions to be discussed are:
* How to keep the Internet open and at the same time ensure quality content can be produced and
paid for?
* What changes are needed to intellectual property rights for the smooth exchange of non-material
goods in a European single market for Creative Content Online?
* How to secure cultural diversity in Europe while introducing multi-territorial licensing for musical work?
* What are the new successful business models for creative industries online?

It is the fourth annual high-level conference on creative rights organised by EUobserver. The December gathering in Brussels will bring together European artists, industry representatives, consumers and lawmakers to debate these issues.

DATE 1st December 2009
TIME 14:00 – 17:30
VENUE Musical Instruments Museum, Brussels

For more information and to register go to: http://conferences.euobserver.com/creative09/index/

Lisbeth Kirk,
Editor-in-Chief
EUobserver

A journalist by education, Lisbeth Kirk is the founder and editor-in-chief of EUobserver, guiding the company in both the editorial realm and its business-orientation. EUobserver is one of the most influential, agenda-setting, online news services covering European Affairs since 2000.
lk@euobserver.com
www.euobserver.com

ICOMP launches Internet Imperatives and Transparency Paper in Brussels

October 8th, 2009

As I have briefly written on (see below), ICOMP launched its Imperatives for a Healthy, Secure and Competitive Internet on Tuesday during a lunch debate at the European Parliament with Commissioner Viviane Reding. The debate, hosted by the German Liberal MEP Alexander Alvaro, one of the Parliament’s most outspoken experts on internet issues, and chaired by Lord Watson of Richmond, ICOMP’s Chairman, was attended by over 50 people, including Members of the European Parliament, ICOMP Council Members, as well as other industry representatives and journalists.

Commissioner Viviane Reding was presented with the first copy of ICOMP’s ‘Internet Imperatives’ (for more info see blog post below). The ICOMP Imperatives are intended as a starting point for a debate among policy-makers, industry and the general public on the concrete steps to be taken by the incoming European Commission and the recently elected European Parliament in the new parliamentary term to address the key challenges facing the digital world. “The recent economic downturn has brought about a focus on accountability,” Lord Watson, ICOMP’s Chairman said, “it therefore stands to reason that there is great interest in this subject both within Brussels and across Europe.”

Talking about EU priorities concerning the online marketplace, Commissioner Reding stated that one of her priorities is to address the issue of mass scale digitisation of books and orphan works. In particular, she said that the EU should create “a modern set of European rules that encourage the digitisation of books, including a European Rights Registry or a European System of Rights Registries able to guarantee that publishers and authors’ rights are respected and fairly remunerated.” Commissioner Reding also mentioned that before the end of her mandate, she will launch a reflection paper with a set of possible policy and legislative options aimed at paving the way for a Digital Single Market for Creative Content for the benefit of right holders, internet service providers and consumers. Finally, she underlined the protection of privacy and of personal data in the online environment is another key issue that needs to be addressed.

Following the event in the European Parliament, ICOMP held a Business Roundtable to introduce and discuss its newly published White Paper on the role of transparency in online search and search advertising. Those present included a select group of EU decision makers, academics and industry experts. Through many conversations with members and stakeholders, ICOMP has come to believe that transparency and openness in the search advertising marketplace are of central importance as it is online advertising that makes possible many of the free services that the public enjoys online today. The conclusion reached by participants was that the opacity within online advertising, arguably the engine room of the Internet, is potentially stifling the promise of the Internet to deliver value and innovation.

The “Imperatives” and the White Paper on Transparency are available on ICOMP’s Issue Statements page.

David Wood
ICOMP legal expert